Help Center

Creating an account is free and takes under two minutes. Visit octagoninvestment.org and click Sign Up in the top navigation, or click Join Us on the homepage. Enter your full name, email address, and a password of at least 6 characters. If you were referred by an existing member, enter their referral code in the referral field before submitting — this ensures both you and your referrer receive the associated commission. There is no email confirmation step required; your account is created immediately and you are automatically redirected to the deposit page to begin investing. No identity verification documents are required for standard membership tiers.

No. Octagon is specifically designed to make institutional-grade arbitrage investing accessible to people with no trading background. The platform is fully automated — our engine executes all trades on your behalf, 24 hours a day. As a member, your actions are limited to depositing funds, selecting an investment plan, and requesting withdrawals when you want to access your returns. The technical complexity of arbitrage — order routing, exchange API management, risk controls, execution timing — is handled entirely by our systems. Many of Octagon's most successful members had never made a cryptocurrency trade before joining.

All deposits on Octagon are made in cryptocurrency. The platform does not accept bank wire transfers, credit cards, PayPal, or any fiat currency payment method. Supported deposit currencies currently include Bitcoin (BTC), Ethereum (ETH), USDT via the TRC20 network (Tron), and USDT via the ERC20 network (Ethereum). Additional currencies may be listed on the deposit page. For members who are new to cryptocurrency and don't yet own any, you can purchase from established exchanges such as Binance, Coinbase, or Bybit, and then transfer to Octagon. For most members in regions with lower-cost transaction infrastructure, USDT TRC20 is recommended due to its minimal network fees.

Yes. The minimum deposit varies by plan. Our entry-level First plan requires a minimum deposit of $120 USD equivalent. Higher-tier plans have higher minimums — Second starts at $5,000, thrid at $10,000 And fourth at $20,000. These minimums exist because the arbitrage strategies associated with each tier require a certain capital base to generate the projected daily returns. You do not need to start at a higher tier — many members begin with the Starter plan, accumulate returns over time, and upgrade to higher tiers as their balance grows.

Account creation itself is instant — there is no verification step between registering and accessing your account. However, deposits require a manual admin review after you submit your proof of payment. This review process typically takes between 1 and 12 hours, depending on the volume of pending deposits and the time of day. We process deposits around the clock, including weekends. If your deposit has not been credited after 12 hours, contact our support team via email or Telegram with your deposit reference and payment proof.

To deposit, log in to your account and navigate to the Deposit page. Select the cryptocurrency you wish to deposit, enter the amount, and you will be shown a wallet address to send your funds to. Open your crypto wallet or exchange account, send the specified amount to that address, then return to Octagon and upload a screenshot or photo of your payment confirmation as proof of payment. Click Submit. Our admin team will review your deposit and credit your balance within 1–12 hours. You will receive an on-platform notification when your deposit is approved.

Proof of payment (a screenshot of your completed transaction from your wallet or exchange) is required because cryptocurrency transactions, while visible on the blockchain, take time to confirm and may not be immediately linked to your specific account. The proof of payment allows our admin team to match your deposit to your account quickly and accurately, significantly reducing processing time. Without proof of payment, your deposit will still be processed, but may take considerably longer as admins need to manually search the blockchain for matching transactions.

If your deposit has not been credited within 12 hours of submission, please contact our support team via Telegram (@Octagon_Investment_Support) or email (support@octagoninvestment.org). Include your full name, registered email address, the amount deposited, the currency used, the approximate time of the transaction, and — most importantly — your transaction hash (also called a TXID or transaction ID), which you can find in your sending wallet or on the blockchain explorer. With this information, we can locate your transaction and resolve any processing delay immediately.

Yes. You can make multiple deposits to fund different investment plans, or to add to your account balance. Each deposit is processed independently. There is no maximum number of deposits per account, and you can hold multiple active plans simultaneously. Keep in mind that each deposit must meet the minimum threshold of its target plan — you cannot combine multiple small deposits to meet a higher plan's minimum unless they are made as a single transaction.

Octagon does not charge any deposit processing fees. The only fees you may encounter are the network transaction fees charged by the cryptocurrency network itself (e.g., Ethereum gas fees for ETH/ERC20 transfers, or nominal Tron fees for TRC20 transfers). These fees are deducted by the network at the time of sending and are not collected by Octagon. To minimise network fees, USDT TRC20 is generally the lowest-fee deposit option available on the platform.

To request a withdrawal, log in to your account and go to the Withdraw page. Enter the cryptocurrency wallet address where you want to receive your funds, then specify the amount. Ensure your available balance covers the requested amount. Submit the withdrawal request. Our admin team will review and process the request within 24–48 hours. Once approved, the cryptocurrency will be sent to the wallet address you provided. You will receive an on-platform notification when the withdrawal is processed.

The minimum withdrawal amount is $10 USD equivalent (or the equivalent in the cryptocurrency you are withdrawing). There is no maximum withdrawal amount beyond your available account balance. If you wish to withdraw an amount larger than what is immediately available, ensure all expected returns are credited to your balance before submitting the request.

Withdrawal requests are reviewed and processed by our admin team within 24–48 hours of submission. Processing times may be slightly longer during periods of very high withdrawal volume, typically around the end of plan durations for popular tiers. Once approved and sent, the time for the cryptocurrency to arrive in your wallet depends on the blockchain network — BTC typically takes 10–30 minutes for confirmation, ETH 1–5 minutes, and USDT TRC20 under 1 minute. If your withdrawal has been approved but has not arrived in your wallet within 60 minutes of approval, contact support with your transaction hash.

You can request a withdrawal of any available balance at any time — you do not need to wait for your plan to expire. Your available balance includes any credited returns and any principal that has been returned to your balance following plan expiry. Note that active plan principal — funds currently deployed in a running plan — may not be withdrawable until the plan completes its duration, depending on your plan's specific terms. Check your active plan details in your dashboard for the exact withdrawal schedule applicable to your investment.

Unfortunately, cryptocurrency transactions are irreversible by nature. If you specify an incorrect withdrawal address and the transaction has already been sent, the funds cannot be recovered. Octagon cannot reverse or redirect cryptocurrency transactions once they have been broadcast to the blockchain. This is a fundamental property of blockchain technology, not a platform limitation. Before submitting any withdrawal request, we strongly urge you to copy-paste wallet addresses rather than typing them manually, and to verify the first and last several characters of the address after pasting to ensure it was not silently altered by clipboard malware.

Investment plans are structured return programmes with defined deposit ranges and daily ROI rates. When you deposit funds into a plan, those funds are deployed by Octagon's arbitrage engine to generate returns. Each plan has a specified duration (typically 30 days), a minimum and maximum deposit range, and a daily ROI percentage. Returns are calculated on your deposited principal and credited to your account balance every calendar day. At the end of the plan duration, your principal becomes available as part of your balance, and you can choose to reinvest in a new plan, withdraw, or leave the balance to accumulate.

Yes. Octagon allows you to hold multiple active investment plans simultaneously. Each plan is tracked independently with its own deposit amount, start date, duration, daily return rate, and accumulated earnings. Members who wish to invest across multiple tiers — for example, maintaining a Starter plan while also running a Silver or Gold plan — are able to do so freely. There is no limit on the number of concurrent active plans per account.

When a plan reaches the end of its duration, the daily return crediting for that plan stops. Your principal (the original deposited amount) plus all accumulated returns are totalled and made available as your account balance. You can then withdraw the full amount, reinvest it in a new plan at the same or a higher tier, or split it between withdrawal and reinvestment. You are not automatically re-enrolled in a new plan — you must manually activate a new plan if you wish to continue earning returns on those funds.

If you withdraw your returns daily, you receive the flat daily ROI on your original deposit amount throughout the plan duration. This is a predictable, steady income stream. If instead you leave your returns to accumulate and reinvest them into a new plan as they grow, your effective return increases over time due to compounding — you earn returns on your returns, not just on your original principal. Over a 3–6 month period, consistent reinvestment can produce meaningfully higher total returns than daily withdrawals. Our education academy has detailed guides and calculators to help you model both strategies based on your financial goals.

Every Octagon member receives a unique referral code and a personalised referral link automatically upon account creation. When you share your referral link and someone registers using it, they are permanently associated with your referral account. When that referred member makes their first qualifying deposit, you earn a referral commission that is credited directly to your Octagon account balance. The commission rate is displayed in your referral dashboard. There is no limit to the number of referrals you can make, and commission earnings accumulate indefinitely with no cap.

Your referral link and referral code are available in the Referrals section of your member dashboard. Your referral link takes the format: octagoninvestment.org/?ref=YOURCODE. You can copy this link directly and share it via any channel — social media, messaging apps, email, or community forums. The dashboard also shows you your total referral count, total commission earned, and how many of your referred members have active plans.

Referral commissions are credited to your account balance when a referred member's deposit is approved by our admin team. This typically happens within 1–12 hours of the referred member submitting their deposit with proof of payment. You will receive an on-platform notification each time a referral commission is credited to your account. The commission is immediately available as part of your balance and can be withdrawn or used toward a new plan investment.

If you have forgotten your password, click Forgot your password? on the sign-in form. Enter the email address associated with your Octagon account. You will receive an email with a password reset link (check your spam folder if it doesn't appear within a few minutes). Click the link in the email, which will take you to a page where you can set a new password. The reset link expires after 60 minutes for security reasons — if it expires before you use it, simply request another. If you no longer have access to your registered email address, contact support with identity verification to recover your account.

If you notice any of the following: login from an unrecognised device or location, a withdrawal you did not request, changes to your registered email or password that you did not make, or any other suspicious activity — act immediately. Change your password from a device you trust, using a password you have never used before. Then contact our security team at security@octagoninvestment.org and our support team via Telegram. Include as much detail as possible: the time you noticed the anomaly, what specifically appeared unusual, and your account email address. We will investigate immediately and can freeze account activity while the investigation is in progress if necessary.

Octagon does not currently have a dedicated iOS or Android mobile application. However, the platform is fully optimised for mobile browsers and works seamlessly on any smartphone or tablet. You can save the Octagon website to your device's home screen as a Progressive Web App (PWA) for an app-like experience with quick access. A dedicated native mobile application is on our product roadmap and will be announced via the blog and community channels when it is available.

No. Octagon support staff will never ask for your password under any circumstances. Our systems do not require your password to assist you with account issues — we have administrative tools that allow us to investigate and resolve most problems without needing your credentials. If anyone claiming to be from Octagon asks for your password — in any channel, including Telegram, email, or on-platform chat — do not provide it and report the interaction to security@octagoninvestment.org immediately. This is a phishing attempt.